Published 9 November 2026
We’re introducing new ways for users to securely log in to myprosperity.
In the coming weeks, we’ll make logging in even easier with passkeys. Once set up, users can use fingerprint, facial recognition or device PIN to securely access their account, without needing to enter their password.
As part of this capability uplift, we’re refreshing the login and user settings experience, featuring myhub branding and supported by myhub Auth. You’ll also notice an updated web address, as well as related system emails sent from no-reply@auth.myhub.com.au.
Once logged in, users will continue into the familiar myprosperity portal. Account information, approved access, functionality and day-to-day experience will remain the same.
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What is myhub Auth? myhub Auth is the authentication capability supporting the updated way users login to myprosperity and manage their user settings. The current myprosperity biometric login experience will transition to the new passkey capability. Guidance will be provided on how to set up and use a passkey. |
What's changing?
- A simpler, more secure login experience with passkeys, for easy access using fingerprint, facial recognition or device PIN once set up.
- A refreshed new look and feel, with myhub branding across the login and user settings experience.
This release applies to existing users only, with an enhanced new user activation experience planned for a future release. We’ll provide clear guidance ahead of the change.
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What’s staying the same? Once logged in, users will continue into the familiar myprosperity portal. Account information, approved access, functionality and day-to-day experience will remain the same. |
What is myhub?
As you may know, myprosperity is part of the HUB24 Group (ASX:HUB). HUB24’s broader vision is for myhub to be an intelligent wealthtech solution, designed to enable financial professionals to operate more efficiently and deliver better client outcomes by connecting trusted data, business intelligence, integrated workflows and client experiences.
Introducing myhub Auth is an early step towards this broader vision. Over time, myhub capability will be progressively introduced across our solutions to create a more connected experience.
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What do you need to do? The What to expect guides for partners and clients are available now. We recommend downloading and reviewing the guides below with your team. If you choose to communicate with clients directly, you can share the client guide with them. We will not email your clients directly about this change. Clients will receive advance notice through the myprosperity login page. Closer to release, more information will be made available, including Quick Reference Guides, further visuals and step-by-step guidance. These resources will also be available in the myprosperity Help Centre. If you need further assistance, contact support@myprosperity.com.au. |