To unhide a client so they can be seen in the Cient list :
- In the Partner Portal, Clients>Client List, click on the settings COG at the top right of the page.
- The Client Settings are shown. Tick the box that says 'Show hidden clients' and click Save.
- A confirmation window will appear, click Save to confirm.
- Once confirmed, you will then see all clients in the client list.
To unhide, locate the Client in the Client list, click 'More actions' >'Show in list' - A confirmation window will appear, click Save to confirm.
- Once completed, you will need to reset the client settings to not show any hidden items.
Click on the Settings COG (step 1), untick 'Show hidden clients' and click 'Save'. - Any hidden clients will no longer be visible in the clients’ list.
NOTE: Hiding a client from the list does not delete the client or any information pertaining to that file.