How do I activate my account?

Once you have signed up to the portal or are sent an email from your practice, an automated email will be sent to you to assist in activating and setting up your account. 

1. Click the 'Activate account' link from within the invitation email. 
   
   
    

2.  A new browser page will open and you will be taken to the 'Activate your account' screen.
   You are now directed to enter and confirm a password. 
   
   NOTE: As you enter your password, you will notice there are requirements. It must contain the following:

   • At least 12 characters
   • Lower case letters (a-z)
   • Upper case letters (A-Z)
   • Numbers (0-9)

   • Special characters (e.g. !@#$%^&*)
      

     When requirements have been met, the criteria will change to green with a tick beside them.    
     
                                                                     

    

3. Once a password has been selected and confirmed, click 'Accept terms of use' and then 'Activate my account'.
   

4. You'll then need to login using the username/password you've just set. 
   
   Once logged in, you'll be prompted to set-up MFA for your account (required): 
   
   
    

5. In this article, SMS is the option selected. Enter your mobile number and select 'Continue'
   
   
    

6. Enter the 6 digit code sent to your phone and click 'Continue' 
   
   
    

7. You will then be prompted to set up fingerprint or face recognition, or a passkey, on the device you are currently using. 
   
   Select Continue to set this up now, Remind me later to set it up later on this device, or Not on this device to ignore the prompt for this device.
   
   
    
8. You'll then be logged prompted with Terms & Conditions. Once accepted, you'll be logged in.
   
   
   
    

Note: If you can’t find the activation email, please check your junk mail / spam folders. If you are still experiencing issues, please contact: support